What it means to front load the hard work early on in your business

What it means to front load the hard work early on in your business

od strane | 2017 | Virtual Assistant

 

Let’s define what it means to front-load the hard work early on in your business. Front loading is simply researching and planning your business from the beginning so you can ensure that you have a profitable business.

You need a business that is thoughtfully planned out, so you need to know where to expand your financial resources and your energy.

 

A business that is properly planned out will be kilometers or miles ahead of its competitors.

When we decide to want to create a virtual assistant business, most of us:

  • Come up with the idea to become a VA
  • Write out a list of services
  • Determine the prices of services
  • Build social media profiles
  • Create a website
  • Start promotion.

The right way to start your virtual assistant business is these 3 key steps:

  1. do the service planning,
  2. the target market research and then
  3. the business front loading planning.

Let we see what you’ve learned so far and need to work on:

  • Constricting down your core services
  • Interview/research your target audience

The next step is to create a business plan.

Your target market research will take you weeks. If it takes you a short amount of time, you’re not dedicating enough time to this critical phase of your business building.

You need lots of information from online research to interviews and a notebook full of information so you can analyze the data. The information and data that will come out of your target market research will be a powerful resource for you.

You will be able to see with ease that you need to create services (and later packages) based on your core services to help them with those problems.

Once you’ve done all that front-loading, you’re ready to compile it into your business game plan.

Here’s what is also important to write you down:

Who is your target market?

What are your core services?

Where is your target audience hanging out online/offline?

What marketing strategies will you employ to get in front of your target audience?

How much will you charge for your services?

Will you offer packages, retainer plans, or pay-by-the-hour services?

What are your standard business operation policies?

What you will do, what you will not do, and the costs?

How do you bill for work completed?

How you track your time?

Bonus information for you are:

  • that the most successful places to network and market are on Facebook and LinkedIn
  • if you outsource part of the work to someone else, like another virtual assistant – describe how that works.

Write down your plan for all of the above and add more.

Write everything down in your business plan and this way if you get distracted, you’ll always know what you need to come back to because you’ve done the research, you’ve laid out the plan and you’re able to easily come back to it.

Trust your instincts and your hard work.

You put in a lot of hours of research to get this information so trust the system and trust yourself.

More importantly, don’t over-complicate things. We sometimes tend to make things harder than they need to be.

This business game plan is just a plan between you and no one else. This isn’t a document for clients and the content will and should change over time and that’s perfectly okay.

You need to update your on-going plan because nothing is set in stone. Everything needs modulation as you move forward.

Šta je to SEO ili kako da na pravi način šarmiraš Google

Šta je to SEO ili kako da na pravi način šarmiraš Google

od strane | 2017 | PISANJE

Iako možda ne znate na šta se tačno odnosi termin SEO (Search Engine Optimisation) ili skraćeno optimizacija, verujem da ste za njega već čuli. Takođe, pretpostavljam da biste rado sebe poštedeli rogobatnih termina. Iz tog razloga ovaj blog post započeću onako štreberski, školski, odmah sa definicijom. Ali ne brinite, trudiću se da ne bude suvoparna i dosadna, jer sama to ne volim.

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What potential customers see when they click on your Instagram account

What potential customers see when they click on your Instagram account

od strane | 2017 | Virtual Assistant

Do you already have your Instagram account? If you don’t, maybe you should have them because it is one of most popular social media channel and if you are VA or web designer or you making jewelry this is the best way to present your work.

You should know that the first thing that potential customers or clients see when they click on your account, is your bio.

BIO – From this short intro, they need to find out who you are, what you do, and what’s in it for them.

For your first good impression on Instagram, I would like to mention 3 rules for perfect Instagram bio. Let we see.

Rule #1

Pick the picture that clearly describes you and your services or products.

The very first line of your Instagram bio, listed under „Name“ in the editor, is the only searchable line in your bio, other than your @username.

You don’t need to repeat your username or any personal details that people simply aren’t searching for. Use this 30 character line with keywords about your product or service.

Think about what is your ideal audience searching for? 

Make sure that everything describes your product or service as much as possible!

Rule # 2

List your bio in single line bullet points. I suggest you to start each line with an emoticon to break up the text.

People don’t have time to read through-hole info, even if it is only 150 characters long.

Then in the last line write down your contact information or put the link to your website, last blog post, lead page for signing up to your podcast, or webinar.

You can as well use a little hand emoticon pointing to your link.

People need to be told explicitly what to do and why, so don’t be shy. Let them know which is the next step they need to take to find out more.

Rule #3

Use your bio to qualify your audience. This means that in a few seconds you will show people that aren’t your audience that you and they don’t need to waste your own time. But those that are your potential clients will easily realize instantly that you are what they’ve been looking for.

For example, if you’re a business coach you might ask: „Looking for a more successful business?“ or „Would you like to make more money?“

Once you’ve asked your qualifying question, then you should list the key benefits, unique selling points, and highlight stuff about you, your service or products.

And one more thing that I think is important is trying not to focus too much on you, but more what your services or products can do for them.

The importance of home and about page

The importance of home and about page

od strane | 2017 | Virtual Assistant

The main point of having a website for your VA business is to convert visitors into clients.

If you want someone to do something for you, they have to see what’s in it for them.

 What cares about our website visitors?

None of your website visitors cares about you, they care about themselves.

They care about their current problems.

They care about the fact that they don’t have time to spend with their family and friends.

They care that they aren’t making enough money.

They care that things are falling through the cracks on a personal and professional level.

They care about the reason why their work is starting to suffer.

People care about the issues they are facing and you have to be effective at persuading them to do what you want them to do and that is to hire you to make their lives easier. It sometimes looks like they just don’t believe it’s a possibility that some of your suggestions could be a solution to their problems.

How can I persuade anyone? I’m not versed in sales. The truth is that you already know more about persuasion and sales than you think you do.

If you’re not persuasive enough on your home and about page, your website visitor will click off in 3 seconds or less.

So, how do you create a persuasive copy to make sure they don’t bounce?

Let’s go back to your prospect interviews and research. We have here 2 key things:

  1. using the words from the interviews, surveys, data that you’ve collected,
  2. write down the actual language that your target audience is using.

Take the information from your research and create a table in a spreadsheet that contains rows for 3 important points:

Memorable Phrases

What People Want

What People are in Pain With About

Now take those pain points and create content for your website and social media profiles using the exact words and phrases that your target audience is using.

The best way to grab the attention of your website visitor is to include a hero image at the top of your page and include some hero text in that picture that clearly states your value proposition along with a strong call-to-action.

What is a call to action?

A call to action is a line of text that tells the visitor exactly what they should do next.

Notice how the image is the main attraction and there is very little text. It’s just enough text to awaken curiosity and stay on the website to learn more.

I suggest you to not lade your home page up with a ton of content and to not put a hero text inside of the hero image.

Just focus on the value proposition and persuasive headline that sum up what you do and whom you do it for.

Everyone’s goals are different in business but for virtual assistants, you’re selling services. You should set up a prominent button on your homepage that has a strong call to action that gets visitors to click on “my services” button or a „work with me“ button.

We should write persuasive copy on your homepage.

Some of my go-to resources are:

Too many businesses use the about page as a place to talk about themselves but about page is where you go into detail about how you can help others.

The answer to those 3 questions:

What do you do?

How do you do it?

What are the problems you are solving?

Don’t forget that you have 3 seconds to convince them that you can solve their most burning problems.

Tell your visitors what you do and how that special thing you do, explain to them how you can make them happier, richer and more productive and add some personality to the copy.

You must add personality because at the end of the day if you have two virtual assistants offering the exact same services at the same price point, the difference between the two of them is their unique selling proposition. 

People love doing business with other people, humans they can relate to, so show them who you are and how you can help.

Write like you’re having a one-on-one conversation with a friend. It should be personal and in your own voice.

Be yourself, use the words that you use in your day-to-day conversation and you will see that your clients are right in front of you.

How to create VA services that clients will pay you for

How to create VA services that clients will pay you for

od strane | 2017 | Virtual Assistant

Let’s talk about how to create services that clients will actually pay you for, time and time again. From experience, I have seen that most new virtual assistants create a laundry long list of services.

Services like customer service, project management, calendar management, spreadsheet creation, social media management, website management, and I can go on and on. It’s good to list everything you know how to do, but our goal is to constrict that list to the things you are an expert at.

Why is it important?

When I was working as an administrative assistant I did a lot of things during my work week. Some things I was an expert at and some things that I wasn’t quite good, but I was required to do them part of my job description.

What I think is important is to write down the skills on a piece of paper. Don’t leave anything out. If you’re amazing at cooking, you should write that down. Trust me, I’m going somewhere with this.

The idea here is to offload all of these skills from your head onto paper so you can see in black and white the skills you’ve acquired over the years.

Once you have written out all the skills you have, you should write down all of the knowledge you have acquired over your lifetime. Think about college degrees, languages you speak, workshops, and courses you have taken.

Next, I suggest you write down the things that you’re known for in your circle of friends and colleagues.

What do people who know you think you’re amazing for?

For me, my friends think I am a wizard in WordPress support and time management. Perhaps, your friends think you’re one of the best event organizers they have ever met. Whatever it is, write it down.

Let’s go back to your skills. Let’s say you wrote down cooking. I suggest you to get everything out of your head and onto paper because once you have everything there you can start thrashing that list.

Take a fat red marker (it can be blue, pink, or yellow) and cross out every single thing you hate doing. Go ahead. Do it, it will feel good.

The last thing you want to do as a virtual assistant is to do work you don’t enjoy.

Even if you’re an expert at these things – get rid of it. Once you’ve crossed out everything that you hate doing, you should to circle with a blue marker everything you love doing. Now, take a separate piece of paper and write at the very top “core services”. From the list of skills, pick your top five.

Out of those five services, do some research. Will people pay you for these services? Just because you love doing something and think it’s useful doesn’t mean the market will and it’s better for you to do the work figuring this out now. Because if you don’t do this now, you will have a hard go of things.

The services you offer should be services that people really need right now and will pay you for.

You need to have at least three to five core services that you can actually make money from. Don’t freak out about narrowing down your services to just a few core services. This is a smart strategy, because the more you offer, the more confused your prospect is. When a client is confused about how they can use your services, you have lost them.

Remember, they are looking for someone to solve some of their burning problems. If they are confused with trying to figure out how you can help them because you have so much to offer, will not cooperate with you. That means you’re not making money and that’s not an option.

You should have three to five profitable core services on your list.

But what is a profitable service? Well, that depends on some factors. Let’s talk about that more because, without a profitable service to offer, you’ve got yourself a hobby, not a business.

These are the services that you will market on your list. Even better if you can narrow down the services to just two services.

Why? Because you want to become known for something and you can’t become known for something if you offer everything.

Once you have someone as a client you can open up the curtain and show them all the services that you’re amazing at, but for now, keep it simple and focus on just a few services:

  • Document creation
  • Customer service
  • Calendar management
  • Event planning
  • Email marketing
  • WordPress website management
  • Social media marketing
  • Project management
  • Graphic Design

Don’t be down in if you don’t feel that you can do any of the above. All we were beginners once.

If you’re not willing to invest in yourself and learn more skills and add to your knowledge base, you’re not going to be successful.

The most successful VAs stay up-to-date on the latest software and technology to help them run their business and their client’s business and it’s no different in other fields. Doctors have to go to continuing education courses each year. So do VAs.

Now that you have figured out what your marketable core services are let’s start figuring out who you will market these services too. It’s going to be fun, but it will require a lot of work on your part.

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